FAQs
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Alternate Site Testing
What can you tell me about testing from the arm?
What is the most appropriate time for arm testing?
Why are there differences between arm and fingertip results?
What is the percentage of difference when comparing results from the arm to a result from a finger stick test result?
What if I observe a difference between arm and fingertip results greater than 20%?
Which result should be used to determine how much medication to take if there is a difference between an arm test and a fingerstick test?
Can sample size affect the result?
Can certain medications or health conditions affect results from the arm which are not noticeable when doing fingerstick testing?
Is fasting required when comparing a blood glucose lab test result to a blood glucose meter result using an arm sample?
Can I compare results obtained using a sample from my arm with a result from a sample obtained using arm or finger with a different meter?
Can circulation problems affect results?
Can hematocrit levels affect results?
LifeScan Canada Products
Which test strips do I use with OneTouch® Brand Meters?
What battery size do I need for my OneTouch® Meter?
My meter readings do not match the laboratory's results. Is my meter accurate?
OneTouch® Ultra® Blood Glucose Monitoring System Questions
OneTouch® FastTake® Blood Glucose Monitoring System Questions
OneTouch® SureStep® Blood Glucose Monitoring System Questions
OneTouch® Profile®, OneTouch® Basic®, and OneTouch® II Blood Glucose Monitoring System Questions
OneTouch® Diabetes Management Software v2.1 FAQs
General Troubleshooting Tips (Advanced Users)
Features
Connecting Your Meter to OneTouch® Diabetes Software
Downloading and Installation
Communications Between Meter and Computer
Printing
Technical and Data Questions
Customer Service and Support
OneTouch® Diabetes Management Software v2.3.2 FAQs
General Troubleshooting Tips (Advanced Users)
Features
System Requirements
Downloading and Installation
Communications Between Meter and Computer
Printing
Technical and Data Questions
Customer Service and Support
Connecting Your Meter to OneTouch® Diabetes Software
OneTouch® Interface Cable FAQs
What is a OneTouch® Interface Cable?
How much does a OneTouch® Interface Cable cost and how do I get one?
Why isn't the cable included with the meter?
What is a OneTouch® USB Cable? Why did LifeScan start offering one?
What is the difference between a OneTouch® Serial Cable and a OneTouch® USB cable?
What operating systems work with the interface cables?
Is the OneTouch® USB cable compatible with LifeScan's InTouch® Software?
Can LifeScan exchange a serial cable for a USB cable?
Can I use any cables other than ones provided by LifeScan?
Can an interface cable communicate with devices other than OneTouch® Meters, such as PDAs? Will it download to other software programs, such as insulin pump software?
Can I connect the OneTouch® USB Cable into a hub?
What do I need to do before the cable will work? Can I just plug it in, or do I need to install a software driver?
Are there different versions of the interface cable driver? How do I know which version I have?
If I connect the cable to a different USB port on the same computer, do I need to install the driver again?
If I want to uninstall the OneTouch® USB Cable driver, what do I have to do?
Services
How do I contact LifeScan Canada Ltd.?
What are LifeScan Canada's customer service hours?
Where can I buy OneTouch® products and how much do they cost?
How do I get a replacement check strip?
What is control solution and how do I order it?
How do I get a replacement logbook?
Travel
Can I test on a plane with my meter? Will the altitude affect my meter?
Will the x-ray at the airport affect my meter?
AW 083-532B
The health information on this Web site is for general background purposes and is not a substitute for medical advice or treatment for specific conditions. Seek prompt medical attention for health care questions you have. Consult your physician before making changes to your medication, diet, fitness program or blood glucose testing schedules.